Legal Disclosures
Last Revised: September 2026 // Commercial Governance Framework
1. Corporate Registry Identification
Entity: CreativeOrbitNetwork
Registered Address: 24623 Hauptstraße 35, Großenaspe, Germany
Tax Registration: DE 328 471 956
Commercial Register: HRB 18471, Amtsgericht Itzehoe
Electronic Contact: [email protected]
Telephone: +49 179 49182730
2. Privacy Policy (GDPR)
CreativeOrbitNetwork, registered at 24623 Hauptstraße 35, Großenaspe, Germany, is committed to protecting the privacy and personal data of all website visitors, clients, and business partners in full compliance with Regulation (EU) 2016/679 (General Data Protection Regulation) and the German Bundesdatenschutzgesetz (BDSG).
Data Controller
The data controller responsible for processing personal data collected through this website is CreativeOrbitNetwork, 24623 Hauptstraße 35, Großenaspe, Germany. Data protection inquiries may be directed to [email protected].
Data We Collect
We collect personal data only when voluntarily provided through our contact forms, email correspondence, or direct business communications. This may include: full name, email address, phone number, company name, and project specifications. We do not collect sensitive categories of personal data (Article 9 GDPR).
Purpose of Processing
Personal data is processed exclusively for: (a) responding to business inquiries, (b) project scoping and delivery, (c) contractual administration, and (d) statutory tax and accounting obligations. We do not use personal data for automated decision-making or profiling.
Data Retention
Personal data is retained only for the duration necessary to fulfill the stated processing purposes or as required by German tax retention laws (10 years for financial records). Upon expiration of the retention period, personal data is irrevocably deleted.
Third-Party Sharing
We do not sell, rent, or distribute personal data to unauthorized third parties. Data may be shared with essential service providers (hosting infrastructure, payment processors) solely under binding data processing agreements (DPA) conforming to Article 28 GDPR.
Your Rights
Under GDPR, you have the right to: access your personal data (Article 15), rectification of inaccurate data (Article 16), erasure (Article 17), restriction of processing (Article 18), data portability (Article 20), and objection to processing (Article 21). To exercise these rights, contact [email protected].
Supervisory Authority
You have the right to lodge a complaint with the competent supervisory authority: Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Schleswig-Holstein, Holstenstraße 98, 24103 Kiel, Germany.
3. Terms of Service
These Terms of Service govern the commercial relationship between CreativeOrbitNetwork (hereinafter "the Agency") and any client engaging the Agency's digital transformation, web development, and marketing services.
Scope of Engagement
All services are delivered pursuant to individually executed Statements of Work (SOW) which form an integral part of these Terms. Each SOW specifies the scope, deliverables, timeline, and commercial investment for the engagement.
Intellectual Property
Upon complete settlement of all agreed invoices, all worldwide intellectual property rights in client-specific deliverables—including source code, design tokens, brand assets, and documentation—are irrevocably assigned to the Client. The Agency retains the right to reference the engagement in its portfolio unless otherwise agreed in writing.
Payment Terms
Invoices are payable within 14 calendar days of issuance. Late payments accrue interest at the statutory rate per § 288 BGB. The Agency reserves the right to suspend ongoing work after 21 days of unpaid invoices.
Limitation of Liability
The Agency's total aggregate liability under any engagement shall not exceed the total commercial investment paid by the Client for the specific deliverable giving rise to the claim. The Agency is not liable for indirect, consequential, or punitive damages.
Termination
Either party may terminate an engagement with 14 days written notice. Upon termination, the Client shall pay for all work completed up to the termination date. Completed deliverables and associated IP are transferred to the Client upon settlement.
5. Refund Policy
CreativeOrbitNetwork is committed to delivering exceptional digital services. The following refund provisions apply to all commercial engagements:
Project Deposits
Project deposits (typically 50% of the total engagement value) are non-refundable once work has commenced, as they cover initial discovery, planning, and resource allocation.
Milestone-Based Refunds
For milestone-based engagements, if the Agency fails to deliver a milestone within the agreed timeline due to Agency-side delays, the Client may request a proportional refund for the affected milestone.
Monthly Retainers
Monthly retainer agreements may be cancelled with 30 days written notice. No refund is provided for the current billing period. Outstanding work completed within the billing period remains billable.
Refund Request Process
Refund requests must be submitted in writing to [email protected] within 14 calendar days of the relevant invoice or deliverable. All refund requests are reviewed within 5 business days.
Exceptions
Refunds are not available for: (a) work completed and approved by the Client, (b) third-party costs incurred on behalf of the Client (domain registrations, hosting fees, software licenses), or (c) engagements terminated due to Client breach of these Terms.